Observe.AI
Voice AI and interaction analytics platform maximizing contact center performance
📍 Bengaluru & San Francisco
📅 Est. 2017
👥 350+ employees
💰 Valuation: $900M
📈 Total Funding: $213M
About Observe.AI
Observe.AI analyzes 100% of customer interactions across voice and chat using generative AI, providing contact center supervisors with automated quality assurance, compliance audits, and live agent coaching.
Key Products & Platform Capabilities
- Auto-QA Platform
- Conversation Intelligence
- Real-Time Agent AI
Core Technology Stack
PyTorch, NLP Pipelines, FastAPI, React, AWS